An email must be sent to firstname.lastname@example.org within 7 days of an order being delivered for exchange, store credit, or refund. Items must be returned in their original condition (tags attached, item unwashed and unworn) and include the order receipt. All marked down sale items are final sale. Any return processed for a refund to payment will include a $5.00 processing fee. Shipping costs are non-refundable.
- Find Your Order Number
Send an email to email@example.com with your order number, the item(s) for exchange, store credit, or refund, and the reason for exchange, store credit, or refund.
- Print Your Return Label
After you've emailed us regarding your exchange, store credit, or refund, you will get a reply with your pre-paid return shipping label.
- Attach Return Label
Once you have printed your label, you will need to prepare your merchandise to ship back. Please ensure item(s) are packaged securely. If you are reusing the original package you will need to cover the previous shipment label with the new return label. After all merchandise is packaged, sealed, and labeled you may drop off the return to any local USPS location.
Exchanges: All exchanges are for same merchandise. Exchanges will include sizing adjustments only. Newly requested exchange merchandise will be sent out upon return of items in proper condition.
Due to high demand and popularity, we cannot guarantee your item will be available for exchange. Exchanges are processed for the amount paid for each item.
Refunds: A processing fee of $5.00 will be deducted from your refund for the return shipping label. All refunds will be issued to your original form of payment, including Afterpay.
You will receive a refund notification once your return has been processed. Refund to payment could take up to five business days to credit to your account.
Please note the following items will be marked final sale - not eligible for a return in the product's item description on our website. It is the customer's responsibility to be aware of our return policy prior to purchasing any items from us.
- All sale items are FINAL and cannot be returned.
*We reserve the right to deny any returns and will send your item back to you if not in the condition it was received.
Please direct any customer service needs to firstname.lastname@example.org with any questions regarding returns, exchanges, or refunds.